Refund & Return Policy
At Roy Cosmetics , customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Return Policy
✔ Returns are accepted within 4 days of delivery.
✔ The product must be unused, unopened, and in its original packaging with all tags intact.
✔ Due to hygiene reasons, we do not accept returns on used or opened cosmetic products unless the item was damaged or incorrect upon arrival.
Refund Policy
Refunds are only issued in cases where:
✔ The wrong product was delivered.
✔ The product was damaged or defective upon arrival.
✔ Refunds will be processed after verifying the returned product.
✔ The refund will be issued via (Bank Transfer/Jazz cash) within 2 business days.
✔ Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
✔ If you receive a wrong or damaged product, you can request an exchange for the same item within 7 days of delivery.
✔ Exchanges are subject to stock availability.
How to Request a Return or Refund
✔ Contact our customer support team on whatsapp 0329-4467040 with your order details.
✔ Provide clear images of the received product if it is damaged or incorrect.
✔ Once approved, return the product to the provided address..
Non-Returnable Items
✔ Used or opened cosmetic products.
✔ Products purchased during sales, promotions, or clearance events.
✔ Items that have been tampered with or damaged due to misuse.
✔ If you have any questions, feel free to reach out to our support team. We are here to assist you!